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Complaints

Whilst we strive to achieve zero customer complaints and right first time in everything we do, it is inevitable that occasionally one of our customers may feel the need to raise a formal compaint with us.

We have a formal complaints process for which our Quality Manager is responsible. All complaints that are raised get logged onto our computer system. This system handles all the customer relationship management (CRM) aspects of our business and controls all of our scheduling and production processes.

As complaints are raised, they are investigated to determine the root cause. Along with addressing and correcting the complaint, actions to prevent re-occurrence are also implemented where possible.

Once the complaint has been properly investigated our Quality Manager communicates the outcome of the investigation back to the customer. If it is found that the cause of the complaint was with us, we then fix the problem.

We aim to respond to all complaints within 24 hours of when they are received (Monday-Friday excluding Bank Holidays).

Making A Complaint

See Also:

ISO 9001
Our People
Quality Policy
Complaints


Fullcolour.com Ltd, Roe Street, Congleton, Cheshire CW12 1PS • Registered in England & Wales • Reg No 2924550
Tel: +44 (0)1260 292300 • Fax: +44 (0)1260 292300 • Email: info@fullcolour.com
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